Order Cancellation

We understand that sometimes plans change, and you may need to cancel your order. Our order cancellation policy is designed to provide flexibility while ensuring efficient processing of orders.

How to Cancel Your Order

1. Contact Us Quickly: If you wish to cancel your order, please contact our customer service team as soon as possible. The fastest way to reach us is by emailing [your email address].

2. Order Processing Time: Orders are typically processed within 1-3 business days. If your order has already been processed or shipped, we may not be able to cancel it. In such cases, you may need to follow our returns process.

3. Cancellation Confirmation: Once your cancellation request is received, we will confirm the status of your order. If your order can be canceled, we will send you a confirmation email.

Conditions for Cancellation

- Unprocessed Orders: Orders that have not yet been processed can be canceled without any charges.
- Processed Orders : If your order has already been processed but not yet shipped, we will attempt to halt processing, but we cannot guarantee cancellation.
- Shipped Orders : Orders that have already been shipped cannot be canceled. In this case, you will need to follow our returns policy once you receive the item.

Refunds

- If your cancellation request is approved before the order is processed, we will issue a full refund to your original method of payment.
- Please allow up to 2-5 business days for the refund to be processed and appear in your account.

Contact Us

If you have any questions or need assistance with your cancellation, please don't hesitate to contact our customer service team:

Email Us : contact@EbotScooter.shop

We appreciate your understanding and cooperation.